A Bit More About Our Services FREQUENTLY ASKED QUESTIONS

We're Here for You

Below are answers to the questions we receive most often. If you have a question that's not answered below, please contact us by phone or email. 

 

If you have questions or need to speak to a Three Rivers representative, call or email:

  • 509-373-3700

  • sales@3riverscampus.com

CONCESSIONS & BEVERAGES

Can I bring in outside catering or food from home?

We have a master chef and full catering staff onsite, so do not allow food to be brought in from outside. For more information on our catering services, visit our Catering page.

What is your alcohol policy?

TBD. For more information, visit our Alcohol Policy page. 

EVENTS

How do I book my event?

To book a space, submit your event info through the form on the website. We will email you with more information on how to proceed. For information on venues or to book a room, visit our Floor Plans page

How can I make my payments?

We accept most major credit cards via our secure Make a Payment website. You can also make credit card payments over the phone or within our administrative office, which is located next door within the Toyota Center. If you want to pay by cash or check, please stop by our administrative office. PLEASE NOTE: All credit card payments in excess of $2,000 will be assessed a 4% processing fee. This amount will automatically be added to your pending charges. To make a payment, visit our Make a Payment page. If questions regarding payments, please contact Accounts Payable at 509-737-3728.

How do I find out the event planner so I can inquire about being a vendor?

If you would like to be a vendor at one of the Three Rivers Annual Events (Senior Life Show, Tattoo Convention, Wine Festival, Craft Brew & Bacon, and Pet Expo), please go to Annual Events and click on the event of interest for the Event Coordinator and to complete the vendor form. 

How far in advance should I register as a vendor?

To ensure a spot in the event, you'll want to register as a vendor as soon as possible. Vendor space often sells out quickly so act fast! For more information on how to become a vendor, visit our Exhibitors Event Registration Page.

As a vendor, can I also be an event sponsor?

Vendor sponsorship opportunities are available for all Three Rivers Convention Center Annual Events and for most third-party events. Contact the event planner for information on sponsorship opportunities. For more information on how to become a sponsor, visit our Become a Sponsor page.

EQUIPMENT & DECORATING

What equipment do you provide and how much does it cost?

We have a full menu of equipment available for rent, including audio/visual, tables, chairs, linens, skirts, exhibitor display tables, and dance floors. For more information on available equipment and pricing, visit our Meeting Services page.

Do you allow outside audio/visual equipment to be brought in?

We offer a full menu of audio/visual equipment available for rent in-house. If you would like to bring in a third-party provider or specialty equipment we do not offer, please consult with your Event Planner. For more information, visit our Meeting Services page

What are my decorating options?

We work well with a variety of decorator services that you may contract with, or you may decorate yourself. Refer to the contract for a list of all rules regarding decorating. Please note that Convention Center staff does not provide or place decorations/meeting materials. Visit our Meeting Services page for more information

Do you allow candles?

Open-flame candles are not allowed. If you would like the ambiance of candles for your event, they need to be LED. Special exceptions must be approved by your Event Manager. For more information on booth rules and regulations, visit our Planner's Guide page.

WHERE TO STAY. WHAT TO DO.

What hotels are closest to the Three Rivers Convention Center?

There are several hotels within close proximity to the Three Rivers Convention Center, including the SpringHill Suites by Marriott, which is attached to the Convention Center. For more information, visit our Where to Stay page

What else is there to do while I am in town?

With more than 300 days of sunshine each year, the Tri-Cities offers an abundance of outdoor activities. We have aquatic playgrounds, sports and outdoor recreational activities, challenging golf courses, tours of local vineyards and wineries, and much more.For more information, visit our Discover Tri-Cities page.

MISCELLANEOUS

I lost something at an event. Do you have a lost and found?

We keep items found after an event for two weeks and contact the client to let them know. After two weeks, the items will either be discarded or donated to the local Goodwill.

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